About
TransNusa is an Indonesian domestic low cost airline which operated its initial flight in 2005. The airline currently operates a fleet of 2 A320's, however they have an order for over 70 aircraft for expansion plans. The airline also markets Holidays packages which are available on the website. Travel Class
TransNusa provides only an all-economy standard class cabin. Baggage Allowance
TransNusa passengers can get Carry-On luggage weighing up to 5 kgs and Checked baggage weighing up to 20kgs. Details for passengers with extra luggage can be read here. Check-in
TransNusa does not offer online check-in.
Airport Check-in is available 2 hours to 45 minutes for international flight, 30 minutes for domestic flight. Passengers are requested to arrive in advance for check-in, security and boarding. In-flight Services
TransNusa offers passengers with a buy-on-board menu which consists of snacks, hot/cold beverages. All special meals can be requested 24 hours before departure by contacting the airline directly to know more about the options. The airline has Persona Nusantara which is the in-flight magazine which is available to everyone on board. Onboard Support
TransNusa provides assistance to passengers with special needs. Wheelchairs, airport assistance during check-in are provided by on-ground staff. Passengers can choose a service that best suits their needs. Expectant mothers, parents of unaccompanied children, differently-abled personals by directly contacting customer care. Passengers are requested to contact the airline directly for all queries. Refund & Cancellation
Passengers can cancel their booking either through TransNusa sales’ offices or website. All cancellations are subject to a cancellation fee.